Returns & Warranty

At HaloCalm, we want your shopping experience to be clear, transparent, and straightforward.
Please review the shipping, cancellation, return, refund, and warranty terms below before placing your order.

U.S. Orders

Processing Time

U.S. orders are typically processed and shipped within 1–2 business days after your order is placed.
Orders are not shipped on weekends or holidays.

Estimated Delivery Time

Estimated delivery time for U.S. orders is 3–7 business days after shipment.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, address issues,
or other circumstances outside HaloCalm’s reasonable control.

Tracking

Once your order ships, you will receive a shipping confirmation email with available tracking information.

Shipping Coverage

We ship to eligible residential and commercial addresses within our supported delivery areas.
Available shipping methods and charges will be displayed at checkout where applicable.

International Orders

Processing Time

International orders are typically processed and shipped within 1–2 business days.

Estimated Delivery Time

International delivery times vary by destination and are typically
7–18 business days after shipment.

Actual delivery times may vary depending on the destination, carrier, customs processing,
local delivery conditions, and other factors outside HaloCalm’s reasonable control.

Shipping Methods & Costs

Available shipping methods and applicable shipping charges are displayed at checkout
based on the destination and selected service.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees,
or other charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in your order total
and are the responsibility of the recipient.

HaloCalm is not responsible for delays caused by customs clearance or local import procedures.

Order Confirmation & Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order ships, you will receive a shipping confirmation email with available tracking information.

Please review your order details and shipping information carefully after placing your order.

Order Changes & Cancellations

30-Minute Change & Cancellation Window

If you need to change or cancel your order, please contact HaloCalm Customer Support as soon as possible.

You may request an order change or cancellation within
30 minutes of placing your order.

Requests may include changes to shipping information or cancellation of the order.
Because orders are processed quickly, we cannot guarantee that a request can be completed
after the 30-minute window has passed.

After Fulfillment or Shipment

Once an order has entered fulfillment or has been shipped, it can no longer be canceled.

If you no longer want the product, please wait until the order is delivered and then request a return
under the applicable return terms below.

45-Day Return Policy

Eligible HaloCalm devices purchased directly from halo-calm.com
may be returned within 45 days from the date of delivery,
subject to the conditions below.

Return requests submitted after the 45-day return period may not be accepted unless the issue
is covered separately under the applicable HaloCalm Limited Warranty or otherwise required by applicable law.

Please contact HaloCalm Customer Support before sending a product back.
Unauthorized returns may delay processing or may not be accepted.

Products purchased from Amazon, third-party retailers, marketplaces, distributors,
or other sellers are subject to the return and refund policies of the original seller.

Return Eligibility

To qualify for a return, the device must:

• be returned with the original product;
• include the accessories, cables, components, and other items originally included with the product;
• be free from damage caused by misuse, abuse, neglect, accidents, unauthorized modification, or improper handling;
• be returned in a clean and reasonably maintained condition; and
• otherwise meet the requirements of this Return Policy.

Original packaging should be included whenever reasonably possible.

HaloCalm reserves the right to inspect all returned products before approving a refund.

Returns that are materially damaged, incomplete, excessively worn, contaminated,
or otherwise outside the conditions of this policy may be refused or may qualify for a reduced refund.

Opened or Used Devices

Eligible HaloCalm devices may be returned within the 45-day return period
even if they have been opened or reasonably used, provided they continue to meet the return conditions above.

Reasonable product testing and normal use during the return period are permitted.

Products damaged through misuse, improper care, unauthorized modification, excessive wear,
or use inconsistent with the product instructions may not qualify for a full refund.

Restocking Fee

Unopened and Unused Devices

Eligible devices returned unopened and unused, with the original product and included accessories
in complete condition, will not be subject to a restocking fee.

Opened or Used Devices

For eligible devices that have been opened or used,
a 15% restocking fee may be deducted from the refund
to cover inspection, handling, cleaning, and repackaging.

The restocking fee does not apply when the return is due to:

• a verified manufacturing defect;
• an incorrect item shipped by HaloCalm; or
• another issue for which HaloCalm determines the fee should not apply.

Cartridges & Consumable Items

For hygiene and safety reasons, cartridges and other designated consumable items are
final sale and non-refundable.

An exception may apply if an item:

• arrives damaged; or
• is not the item you ordered because of an error by HaloCalm.

If you receive a damaged or incorrect cartridge or consumable item,
please contact HaloCalm Customer Support before using it.

Return Shipping

Defective or Incorrect Items

If HaloCalm verifies that your return is due to a defective product
or an incorrect item shipped by HaloCalm, we will provide return instructions and,
where applicable, a prepaid return shipping label at no cost to you.

Other Eligible Returns

For other eligible returns, including change-of-mind or satisfaction-related returns,
the customer is responsible for return shipping costs.

HaloCalm will provide the applicable return address after your return request has been reviewed.

We recommend using a trackable shipping service and keeping your shipping receipt
and tracking information until your return has been completed.

Please do not send a return to any address other than the address provided by HaloCalm Customer Support.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, appears to have a manufacturing defect,
or contains an incorrect item, please contact HaloCalm Customer Support as soon as possible.

To review the issue, we may ask for:

• your order number;
• the product name or model;
• a description of the issue;
• photos or video showing the product or issue; and
• other information reasonably necessary to evaluate the request.

Please do not dispose of the product, packaging, or included accessories until your request has been reviewed.

Verified defective or incorrect items are not subject to the 15% restocking fee.

Return Inspection

All returned products are subject to inspection after they arrive at the designated HaloCalm return facility.

The inspection may confirm:

• the identity of the returned product;
• the condition of the device;
• whether required accessories or components are included;
• whether the return qualifies under this policy; and
• whether any applicable restocking fee or refund adjustment applies.

Delivery of a returned product to the return facility does not by itself mean that the refund has been approved.

Refunds

Once your returned product has been received, inspected, and approved,
the applicable refund will be issued to your original payment method.

HaloCalm typically initiates approved refunds within
5–7 business days after return processing is completed.

After HaloCalm issues the refund, your bank, credit card company,
payment provider, or financial institution may require additional time to post the refund to your account.

HaloCalm does not control processing times imposed by financial institutions.

Refund Amount

For an approved return, the refund will generally be based on the amount actually paid
for the eligible returned product, less any applicable:

• restocking fee;
• non-refundable shipping charges;
• return shipping costs;
• discount or promotional adjustments; or
• other permitted deductions associated with the return.

Original shipping charges and expedited shipping charges are generally non-refundable
for change-of-mind or satisfaction-related returns.

This does not apply when HaloCalm shipped an incorrect item,
a verified defect caused the return,
or applicable law requires otherwise.

Promotional, Discounted & Bundled Orders

Products purchased with a promotional code, discount, bundle offer,
gift-with-purchase offer, or other promotion remain subject to this Return Policy
unless different return conditions were disclosed at the time of purchase.

If only part of a promotional or bundled order is returned,
the refund may be adjusted to reflect:

• the value of items retained;
• promotional discounts applied to the original order; or
• eligibility requirements of the original promotion.

Exchanges

If you receive a defective or incorrect product,
please contact HaloCalm Customer Support so we can review the appropriate resolution.

For change-of-mind situations, product preferences,
or requests to switch to another product or model,
HaloCalm may require the original product to be returned
and a new order to be placed instead of processing a direct exchange.

Available options will depend on product availability and the circumstances of the request.

Limited Warranty

HaloCalm devices currently include a 1-year limited warranty
covering eligible manufacturing defects, together with lifetime customer support.

The warranty is separate from the 45-Day Return Policy.

If you experience a potential manufacturing defect after the 45-day return period
but within the applicable warranty period,
please contact HaloCalm Customer Support for assistance.

Warranty eligibility may require proof of purchase and information reasonably necessary
to verify the product and reported issue.

Damage caused by misuse, accidents, unauthorized modification, improper handling,
normal wear and tear, or use inconsistent with product instructions
may not qualify as a manufacturing defect.

Warranty eligibility and available remedies are determined under the applicable HaloCalm warranty terms.

Third-Party Purchases

This Shipping & Returns Policy applies to eligible purchases made directly through
halo-calm.com.

Products purchased through Amazon, another marketplace, an authorized retailer,
distributor, affiliate storefront, or other third-party seller are generally subject
to that seller’s applicable shipping, return, refund, and exchange policies.

Please contact the original seller for assistance with a third-party purchase
unless the matter involves an applicable HaloCalm manufacturer warranty.

Previous Orders & Policy Changes

The 45-Day Return Policy applies to orders placed while this version of the policy is in effect.

Orders placed before this policy took effect remain subject to the return terms
presented by HaloCalm at the time of purchase, where applicable.

HaloCalm may update this policy from time to time.
An updated policy will not reduce return rights already provided
for an eligible order placed before the updated policy became effective.

Applicable Legal Rights

Nothing in this Shipping & Returns Policy is intended to limit or exclude
any consumer rights that cannot legally be limited or excluded under applicable law.

Where applicable law provides rights that are more favorable to the customer
than the terms of this policy, those legal rights will apply.

Need Help?

If you have questions about shipping, cancellations, returns, refunds,
damaged or incorrect orders, or warranty assistance,
please contact the HaloCalm Customer Support team through our official website.

When contacting us about an order, please include your order number
and the email address used to place the order so we can assist you more efficiently.