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HaloCalm FAQs
Microneedling FAQs
How does microneedling work?
Each HaloCalm device has a cartridge with tiny needles attached. When you turn your device on and place it the area you wish to treat, the cartridge needles will pulsate and glide along the skin to penetrate the upper layers of your skin to create deliberate trauma and micro-wounds. These wounds trigger a healing response from the body, which responds by producing collagen and elastin fibers. Over time, the skin becomes rejuvenated and reduces the appearance of fine lines, scarring, hyperpigmentation, loose skin and will brighten and improve your overall texture and tone.
Is micro-needling painful?
The level of discomfort you experience will depend on the needle length you choose to use, as well as whether you apply a numbing cream. The shorter the needle length, the less discomfort you will experience. If your skin is sensitive, you can purchase numbing cream from over the counter at any chemist. Apply approximately ⅓ to ½ of the tube to the area to be needled, leave on for 20 minutes then thoroughly remove the cream. Once you’ve removed the cream, cleanse the skin again. This is to avoid getting numbing cream into the microchannels.
Applying a numbing cream pre-needling is advisable for lengths longer than 1mm. Applying a serum such as hyaluronic acid will also help lubricate your skin and may alleviate some discomfort during the microneedling process.
Which conditions does microneedling treat?
Microneedling can treat a range of conditions, with some of the most common including; mild to moderate acne scarring, fine lines and wrinkles, sagging skin, uneven skin tone (hyperpigmentation), uneven skin texture, dullness and stretch marks.To better understand which conditions each HaloCalm model can treat, please be sure to read the product description for each model, as each model targets different concerns and has unique features.
Which needle length should I be using?
The needle length you choose to use depends on the kind of results you are wishing to achieve. 1mm and below will help even out skin texture and hyperpigmentation, but won't be as effective for reducing scarring. This length is also perfect for those who wish to improve the efficacy of their serums as the ingredients will penetrate deeper into the skin. The deeper a product can get into your skin, the more effective it will be at targeting your skincare concerns. 1mm - 2.5mm is recommended for those wishing to improve the appearance of acne scarring, fine lines and stretch marks, as well as anti-aging concerns. Remember multiple treatments are required for improvement in the appearance of these issues, performed every 4 weeks. It's advisable you consult with your doctor prior to performing at home microneedling treatments and for any skincare concerns.
What is Nano-needling?
Nano-needling is an amazing treatment for product absorption, improving the efficacy of targeted skincare ingredients by up to 97%! By nano-needling once per week, you will see a major improvement in your overall skin texture and tone through this improved absorption rate. This means those serums infused with vitamins A, C, E, ceramide, hyaluronic acid, and peptides (to name a few) will be able to do their job more effectively and treat concerns such as hyperpigmentation, dullness, dryness, fine lines, scarring and sun damage much more efficiently! We recommend our vitamin C serum and hyaluronic acid serum from our online store as great nano-needling products.
Nano-needling cartridges don't actually pierce the skin, making it a non-invasive treatment. For this reason, you can perform nano-needling once per week. There are no needles in the nano-needle cartridges, instead there are tiny pyramid shapes in the form of silicon, titanium or stainless steel which essentially push your product deeper into the skin. We still recommend using a new cartridge for every treatment.
What are the results of Nano-Needling?
- Increased smoothness and hydration
- Increased nutrient absorption
- Firmer looking skin
- Improved texture and tone
Which body parts can you microneedle?
You can use the HaloCalm to microneedle on your whole body. Popular areas include face, neck, décolletage, hands and hips (for stretch marks). Delicate areas such as the under-eye area can also be treated. Please see the instructions on the product page for each HaloCalm model to find out the needle depth and cartridge gauge that is best for treating your desired areas.
When needling areas of the body (such as the legs or hands), avoid needling over the bony parts (especially on the legs). Ensure only to use 36-42 pin cartridges for microneedling the body and take precaution not to use any active ingredients (such as acids or retinoids) after microneedling. Regarding needle depth, we recommend using 0.5mm for legs and up to 1.5mm for fattier areas of the body.
Which cartridge should I use for Alopecia/the scalp area?
We would advise using a cartridge with 36 pins and needle depth up to 1mm, and to microneedle every 2 weeks.
SHOPPING INFORMATION
Why is my order taking so long to arrive?
The delay is due to the high volume of orders we process and ship. We strive to provide the fastest shipping service possible to ensure you receive your products as quickly as possible.
How do I track my orders?
Check your email for the shipping confirmation and track your order.
Note: If you can't find any information, please contact customer service email [email protected] to get the latest order information!
How do I return the order?
You may return an eligible HaloCalm device within 45 days from the date of delivery. Please refer to our Return and Refund Policy for eligibility, exclusions, and return instructions.
Can I edit or cancel the order?
If your order is confirmed, you cannot edit or cancel the order by yourself. If you want to cancel the order within 24 after placing the order, please contact us at [email protected], we will edit or cancel your order for you. If your order is in process and has not been sent yet, there will be no charge. But if your order has been sent, you cannot cancel the order, because for us, intercepting express delivery in the middle will be very troublesome, and we will also bear the loss of freight.
Received incorrect item, what should I do?
Please take photos and send an email to [email protected] (don’t forget to tell us the order number), once our customer service confirms that an item is incorrect, we will refund you or send another item (if applicable and available). HaloCalm will determine whether you need to return the wrong product and will compensate for a return shipping fee after receiving the product.