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For general inquiries or questions regarding sales or press, please leave your contact information
and we will get back to you as soon as possible.

  • All emails and messages are typically responded to within 12–24 hours, except weekends and holidays.
  • If you do not receive a reply, please check your e-mail's spam or junk folder.

Email us

[email protected]

For an order question, include your order number and the email used at checkout. For compatibility or troubleshooting, include the exact device and cartridge model.

Safety questions

Customer support can explain product documentation but cannot diagnose a condition or provide emergency medical advice. If you experience a concerning reaction, stop using the device and seek advice from a qualified healthcare professional.

Do not send passwords, full payment-card details, or unnecessary sensitive health information. See our Privacy Policy and Terms & Conditions.

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